TERMS & CONDITIONS
We are pleased you to read all our general term and tour condition before you decide to do tour with us in Indonesia especially in flores komodo destination. It is very important to know our privacy and policy for you to avoid any misunderstanding before you decide to travel with our company.
Booking Procedure & Confirmation
All tour booking must be sent through our company’s e-mail address, and then there will be an official confirmation from us after we already got your Down Payment to secure your tour booking. To ensure prompt confirmation please supply us with the following details;
- Total pax,
- Date of arrival and departure,
- Flight number,
- Hotel preference,
- Type of the room or other component that important for your tours.
- Guest Preference ( any kind of allergic , dietary, any sepecial request)
Please to tell us early your reservations to keep your booking components at least 3 weeks in advance and during the high season you have to confirm 1 months in advance before your arrival in Indonesia.
Fee and Payment System
- Airport pick up is included in the package for All individual program travelling are
- Tour package fee is also included and the fee does not included for boat charter service . All tour prices are quoted in Indonesian Rupiah (IDR) .We need Down Payment to confirm and secure your tour booking with us.
- We are so sorry for NOT ACCEPTING Credit Card Payment. Recommended Down Payment is by only using Payment by Bank Transferred Until our further noticed.
- For each reservation down payment is required 30 days before arrival.
- Lingko Travels requested an 30% deposito payment of total tour cost after you reserve a suitable package and 70% should be paid at least 7 days before your arrival.
- PayPal/Bank administration fee is not calculated in our Tour Quotation.
- Your payment billing confirmation will be sent back to you after we confirm to our bank account, the billing will used by you to get our service in komodo Labuan bajo or Flores surroundings according to your tour agreements with Lingko Travel.
- Please inform us as soon as you had transferred Down Payment to us.
- All your payment should be made directly to:
Account name: YULIANUS EBOL
Address: Jln. Soekarno – Hatta, Labuan Bajo – Flores island – Indonesia 86554
Mobile Phone/Whatsapp : 082 341 983 394
Account number: (RUPIAH ACCOUNT) ……….FOR SCEURITY PLEASED ASK WHEN YOU DEAL WITH OUR TOUR PACKAGE.
Name of bank: BANK NEGARA INDONESIA(BNI)
CABANG ENDE CAPEM LABUAN BAJO
Cancellation & Refund Policies:
- Lingko Travels will charge you with full payment when you are no show on arrival date or very late confirmation.
- We will charge 50% when you make cancellation 14- 7 days before your arrival date to cover all our bookings.
- 15 days and more, forfeit of down payment ( 20% of total amount )
- 04 Days – Day of travel , 100% of total cost
- During low season a written cancellation is required made 15 days prior to arrival for personal package and 3 months in advance for group package.
- During high season a written cancellation is made 25 days prior to arrival for personal package and 4 months in advance for group package. Other conditions will be provided during reservation
Cancellation By Lingko Travel
Lingko Travel reserves the right to cancel the tour in any circumstances (such as weather and sea condition) beyond our control with or without prior notice. Where we cancel prior to departure, full refund of the total cost paid will be made. Client will not be entitled to any compensation for the loss of the tour. Where the running tour is interrupted by circumstances beyond our control, refund amount should be calculated what is deemed to be a fair proportion of the tour cost. Lingko travel has no responsibility for any compensation or other cost client should expense caused by the cancellation trip.
Where a major changes is made prior to departure, client may should to choose :
Accepting the changes and alternatives arrangements with or without compensation to the client or with a refund of the different in price . cancelling the tour program and obtaining a full refund .
Client must take out suitable travel insurance in order to take part in a tour organized by LINGKO TRAVEL MANAGEMENT, doesn’t provide any insurance. Client is wholly responsible for arranging their insurance adequate cover for medical expenses arising through illness or accident during the trip and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons.
Please! inform us your exact flight schedule to arrange your pick up and drop off service at the airport. It often has a problem with irregularity of domestic flight schedule in Indonesia such as: delay and cancellation. So, Please! Re-check or Re-confirm your flight schedule in airline company where you purchased or issued your ticket at least 48 hours before flying.
All departure and arrival time provided by the airline are estimates only. They may change due to air traffic control restrictions, weather conditions, operational or maintenance requirements. Lingko Travel is not liable if there is any change to the flight schedule. Lingko Travel not responsible for any losses suffered if client delayed and misses any flights.
Our Limitation & Responsibility.
We always try to do best our job to make you happy and satisfied during your travel to our region. We act only as a local tours agency who arrange your tours, transportation, accommodation, boat tour service, tour guide service and other tour components included in your tour package. We do not responsible for anything missing, damage, delay, cancellation or irregularities of flight schedule, minor or major accident including death, any natural disaster such as: bad weather, landslide, storm, rough sea or any force-major which are beyond of our control.
Somethings To Bring With You
Cash (IDR) for personal expenses, trekking/walking shoes, trousers, long sleeves, sweater, jackets, raincoat, good resistant of walking booth (in rainy season), sun glasses, sun hat, mosquito spray, malaria prevention pill, sun lotion, swimming suit, , sandals, camera, video camera, , passport and other important things which are unmentioned here.
Tour Price & Tour Program.
We don’t put a price in each of tour program on our website. All are depending on your requested. We have some set tour program, but we also can customize them according to the local condition. And if you have your owned tour program, we will suite it to your requested but, Please kindly tell us ahead in order to enable us to try matching it accordingly.